Shipping policy

Thank you for shopping with Fafrees UK. Here's everything you need to know about shipping, delivery times and tracking your order.

1. Order Processing & Pre-Orders

In-stock orders are usually processed within 2–5 working days after payment confirmation. Our warehouses operate Monday to Friday, excluding public holidays.

For pre-order items, please refer to the estimated dispatch date shown on the product page. We will notify you by email if there is a significant delay.

Orders containing multiple items may be dispatched separately.

2. Delivery Areas

We currently deliver to eligible addresses in the United Kingdom, subject to the postcode restrictions listed below.

E-bikes are dispatched from our UK warehouse, while accessories and complimentary gifts may be shipped separately from China.

Certain islands, remote areas and postcodes are outside our delivery network.

For orders to European Union countries, please visit www.fafreesebike.com.

3. Shipping Costs, Taxes & Duties

Standard shipping is free for e-bikes and accessories to eligible UK delivery addresses.

All applicable taxes, customs duties and import charges are covered by Fafrees. Customers will not be asked to pay additional import charges upon delivery.

If you receive an unexpected payment request from a carrier, please contact us before making any payment.

4. Estimated Delivery Times

Total delivery time = Processing time + Transit time.

Delivery times are estimates and may vary due to public holidays, adverse weather, carrier disruptions or other circumstances beyond our control.

5. Restricted Postcodes

Some remote areas, islands and postcodes are currently outside our delivery network.

Please check the restricted postcode list below before placing an order. If you're unsure whether we can deliver to your address, contact support@fafreesebike.com.

If an order cannot be delivered to the address provided, we will contact you to arrange an alternative eligible address or cancel and refund the affected order.

Restricted Postcodes:

6. Tracking & Delivery Issues

Order Tracking

Once your order has been dispatched, you'll receive an email with tracking details. Tracking numbers may take up to 24 hours to activate, and updates may take a further 48–72 hours to appear.

If items are shipped separately, they may arrive on different dates with separate tracking numbers.

Address Changes

Please check your delivery details carefully. If you need to change your address, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.

Delivery Attempts & Refused Parcels

If delivery is unsuccessful, the carrier may attempt redelivery, hold the parcel for collection or return it to the sender.

Please follow the carrier's delivery instructions and contact us promptly if you encounter any issues.

If a parcel is refused or repeatedly undeliverable, it may be returned to our warehouse. Any refund will be handled in accordance with our Refund Policy and applicable consumer law.

Damaged, Delayed or Missing Deliveries

If your parcel arrives damaged, please take photographs of the packaging and affected items, retain the packaging and contact us promptly.

If your shipment is significantly delayed or appears lost, we will investigate with the carrier.

Fafrees remains responsible for delivery in accordance with applicable UK consumer law. Nothing in this policy limits your statutory rights.

7. Contact Us

For shipping enquiries, tracking assistance or delivery restrictions, please contact:

Email: support@fafreesebike.com

Website: fafrees.uk

Please include your order number so we can assist you efficiently.