Help Center Shipping Policy

Shipping Policy

Thanks for shopping with fafrees.uk. To keep track of your order, contact fafrees.uk (support@fafreesebike.com) so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • The shipping date for PRE-ORDER is specificated on the product page.

Shipping Cost

All ebikes and accessories sold on fafrees.uk are free of shipping, taxes and duties.


Shipping area and time

Total Delivery Time = Processing Time + Delivery Time(depending on your location)
Product Warehouse Destination Delivery Time Courier Remarks
Ebikes UK UK 2-7 working days DPD/BJS/DX/DHL Shipping ebikes to outlying islands or remote areas requires an additional shipping cost or cannot be delivered. Zip codes for remote or non-delivery locations are listed below.
Accessories China 10-20 days 4PX

Unable to ship area zip code

UK

AB31-38, AB40-56

BT ALL

GY ALL

HS ALL

IM ALL

IV ALL

JE ALL

KA 27-28

KW 1-14, 15-17

PA 20, 21-38, 41-80

PH 42-44

PO 30-41

TR 21-25

ZE ALL



Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours on working days.



Delivery Time Exceeded

International shipping might experience delay due holidays. If your order is delayed, please contact us via email support@fafreesebike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.